We’re sorry to hear you’re having a few difficulties. Here are a few things worth checking:
• Make sure you are using the same email address and password you registered with.
• If you can't remember your password, click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.
• If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
If your issue isn't password-related, here are a few things you may want to check:
• Make sure that the 'Block all cookies' function is disabled in your browser's settings
• Check that Javascript is enabled in your browser's settings.
• Make sure that you don't have any content blockers installed.
• Make sure that your device clock is accurate. For security reasons, if your device clock is fast, you won't be able to access your account. You can resolve this problem easily by setting the time on your device to default.

If, after this, you still can't sign in, contact our Customer Care Team on any of our socials, live chat or via email on sales@jayley.com and give them as much detail as you can about the issue, including screen shots of any error message you receive and what you've done so far to try to resolve the issue at hand.

1. Delete your cookies

You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us (for more information about cookies, click here).
Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.
2. Restart your browser
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
3. Update your operating system
We also suggest that you use the latest version of your operating system provider e.g. Windows, Mac OSX etc.
4. Contact Us
If you're still having problems, contact our Customer Care Team with the following information:
• As much detail as you can about the issue
• Screenshots of any error messages you receive
• Which web browser you're using (e.g. Edge, Firefox, Chrome, Safari etc.)
• What you've done so far to try to resolve the issue