Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for your return. For more information on how to return, click here. If you’re not able to create a return, please get in touch with our Customer Care team and they will gladly help you further.
Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Please note that we are unable to send replacements for faulty items.

We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.

Keep hold of your proof of postage in case we need to look at it further on down the line.

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
• The item/s you ordered may have been out of stock or pre-order. It's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

Please let us know within 14 days of your order being delivered and we’ll do our best to help you.

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or the payment method.