Placing an order couldn't be easier, simply follow these steps.
1. Click Add to bag to place the item you want to buy in your bag.
2. Once you have finished shopping, click on the bag icon to view the items in your bag and to pay. This will appear on the bottom of the screen on the app and the top right hand side of the screen for desktop. If you're happy with the items in your bag, click Checkout.
3. Enter your email address and password or if you're a new customer, register now. You will then be taken to the Confirm and Pay page.

4. Review and confirm the items in your order.

5. If you have a promo code or voucher to spend, you'll need to enter this under the Promo/Student Code or Vouchers tab.
6. Confirm your delivery address and delivery method.

7. Confirm your payment method and Place Order. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
An email confirmation will be sent to your registered email address to let you know your order details. It's worth checking JAYLEY is marked as a safe sender in your email account or checking your junk mail as our emails may be routed there automatically.

If you find that your promo code isn't working, please check the below:
• You can only use one discount/promo code per order. This applies to our free delivery codes too.
• Discount/promo codes cannot be used for gift vouchers or sale items.
• As our discount/promo codes vary, so too do the terms and conditions of each. Make sure you check when you receive any codes as some may only be valid for certain items and the majority of codes will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website. Check out our Ts&Cs for more information.
• Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you've received the code in an email from Jayley, the code may also be locked to that email address. Make sure you're trying to use the code using the Jayley account with the same email address as the one to which we sent the code.


Please contact us on our social channels or live chat for further support. @jayleycollection

We understand that our customers like to get their hands on a great deal from time to time.
It's worth checking the website as we're always running great promos where you can grab yourself a steal.
If it's a discount code that you're after - we send these to our customers in our newsletters. Sometimes you'll spot a code on our Instagram, Tik tok or Facebook or the banner on our website too - keep your eyes peeled!
Our discount codes can be sent to individuals and may be locked to those accounts only, as explained in the T’s &C’s

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