1. Track your order
All you need to do is log into 'My Account' and select the order you want to track.
Click the 'Track Order' button to track your parcel.
2. Check the estimated delivery date
You’ll find this date in your Order Confirmation email and by checking 'My Orders' in 'My Account'.
Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To check the progress of your order, go to 'Track Order' in your account.
If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.
3. I'm still waiting for my order
Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.
If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.
Please note, if your order is shipped to the EU or Outside of the UK, this will be delivered by Standard Delivery. You'll see your estimated delivery date at the checkout.

We use a large network of couriers to make sure our customers are receiving their orders when they expect them!
Delivery options
Click below to find out more about the delivery services we offer:
• Standard Delivery
• Next-Day Delivery
• Click & Collect

Someone needs to be in when your parcel is due to be delivered as we may need a signature. If this isn't possible, our delivery partner will usually try to deliver more than once.
Alternatively, they'll leave a calling card (or send you an email notification if your order is being delivered by EVRi) confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.

We've invested a huge amount of time and resources into making sure our latest collections are as sustainable and environmentally friendly as they can be.
We’re now looking to improve our packaging to be compostable packaging or biodegradable.
We believe our current packaging set-up is the most sustainable we can achieve right now. We've done loads of research on this, and we're confident about the choices we've made - but we're always looking at ways we can improve, and we'll be updating these pages to keep you up-to-date with our progress.

If your order has been sent to you using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email from our warehouse once your order is on its way; simply click on your tracking link on this email to view the up to date tracking.
If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon.
If your items are coming from multiple warehouses, they'll all have the same order number.